Receptionist
Job Description
Job Purpose
Serves as the first point of contact for visitors and clients, embodying the organization’s professionalism and commitment to exceptional customer service. This role is essential in creating a welcoming atmosphere and providing administrative support to ensure smooth daily operations.
Responsible for managing front desk activities, including greeting guests, handling phone calls, and directing inquiries to the appropriate personnel. Additionally, the role involves scheduling appointments, maintaining a tidy reception area, and managing correspondence.
Roles, Responsibilities, Duties
- Greeting and welcome guests in a friendly and professional manner.
- Answer and direct incoming calls to the appropriate department.
- Maintain the registry book to ensure accurate record-keeping.
- Receive supplier invoices, delivery notes, and LPOs and forward to the parties concerned.
- Support the help desk by collecting and organizing staff documents and preparing client submittals.
- Enter and organize personnel data for client site access and approvals.
- Provide administrative support as required.
- Maintain a healthy & safe environment at the workplace.
Education & Qualification:
Ideally 2+ years in a similar role within a corporate or customer-focused environment.
Experience in providing general administrative support, including handling correspondence, scheduling meetings, and maintaining office supplies.
Experience and Skills:
Industry Experience (No. of years):
Position/functional experience (No. of years):
Competencies and Skills:
Strong verbal and written communication abilities to interact effectively with clients and colleagues.
Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and other office management software.
Ability to address and resolve issues efficiently while maintaining a calm manner.
Strong prioritization skills to manage multiple tasks and meet deadlines in a fast-paced environment.
