Sales Training Specialist

Job Description

Job Description

Mandate skill set:

• 2–3 years in tele sales or contact center sales environment.
• Minimum 1–2 years in a coaching and training.
• Experience in banking, telecom, insurance or outbound sales is a strong advantage.
• Objection handling
• Upselling / cross-selling
• Rapport building
• Coaching Skills
• Ability to give constructive, motivating feedback.
• Strong role-play and demonstration skills.
• Ability to handle resistance positively.
  

Job purpose:

To utilize all aspects of the ADDIE model to produce relevant and targeted training and to gain an understanding and drive clarity around the goals of the initiative, the problems, and the best learning solution.

Job Responsibilities:

• Designing ang delivering ENBD product and Process training to the selected employees.
• Delivering new product and processes training to existing select group of employees.
• Develop high quality materials including eLearning, participant guides, worksheets, job aids, and facilitator manuals.
• Create and begin production of the learning materials to be used in the training.
• Assess the effectiveness of the topic content and training materials utilized in the training program and makes improvement changes for the next implementation or presentation and training materials.
• Providing one on one coaching and feedback to team members during on-the-job training (OJT) to enhance their performance and professional development.
• Analyze performance needs and gaps and determine learning needs for the Th employees.
• Monitoring team performance, setting goals and implementing strategies to improve productivity and quality of work.
• Stake holder management (management huddle board, Reviews)
• Supporting central L&D initiatives and projects.
  

Key Responsibilities:

• Agent Coaching & Development
• Call Monitoring & Feedback
• Sales Performance Improvement
• Root cause analysis of sales performance gaps.
• Training Support
• Stakeholder Collaboration
• Reporting & Tracking
  

About Us

ENBD

Meet the leading banking group in the region

Emirates NBD, the leading Banking Group in the MENAT region, was formed on 19 June 1963, when H.H. Late Sheikh Rashid bin Saeed Al Maktoum signed the Charter of Incorporation of the National Bank of Dubai (NBD) which became the first National Bank established in Dubai and the United Arab Emirates (UAE). With the blessings of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, NBD merged with Emirates Bank International (EBI) on 06 March 2007, to form Emirates NBD, the largest banking group in the region by assets. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM). The merger between EBI and NBD to create Emirates NBD, became a regional consolidation blueprint for the banking and finance sector as it combined the second and fourth largest banks in the UAE to form a banking champion capable of delivering enhanced value across Corporate, Retail, Islamic, Investment, and Private Banking, Global Markets & Treasury, Asset Management and Brokerage operations throughout the region.