Service Advisor

Job Description

Service Advisor | Al-Futtaim Automotive | Lexus

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 166820

Overview of the Role

Are you ready to be the face of Lexus in Dubai? We’re looking for passionate and customer-focused Service Advisors to join our team. In this role, you’ll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty, and revenue growth.

What You Will Do

• Build Relationships: Create strong, long-lasting connections with customers to enhance retention and loyalty.
• Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management.
• Consult & Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time.
• Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on-time delivery promise.
• Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.
• Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience.

Required Skills to Be Successful

• Experience: Minimum of 3–5 years as a Service Advisor in an automotive dealership.
• Technical Knowledge: A solid understanding of automotive products, processes, and technical details.
• Customer Service: A passion for going the extra mile to delight customers.
• Language Skills: Strong English communication skills; Arabic is a plus!

About the Team

You’ll work closely with our Reception Manager, Aftersales Managers, and Workshop Teams. Together, you’ll achieve monthly sales targets, deliver exceptional customer service, and ensure outstanding scores in Toyota Motor Corporation (TMC) evaluations.

What Equips You for the Role

• Diploma or Bachelor’s degree in Automobile/Mechanical Engineering.
• Proficiency in MS Office (SAP knowledge preferred).
• Excellent communication and customer-handling skills.
• A strong team player with the flexibility to work extended hours to meet targets and customer commitments.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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