Social Media & Account Manager

Job Description

About the job

Company Description

Brandgate is a digital marketing agency that specializes in website design, social media marketing, and captivating digital marketing. We partner with businesses to empower them in the fast-paced world of digital marketing, helping them leave a lasting impression in the ever-evolving digital landscape.

Job Summary

We are looking for a Social Media & Account Manager to manage client relationships while overseeing the planning and execution of social media strategies. The ideal candidate will coordinate with internal teams, ensure timely delivery of campaigns, and maintain excellent communication with clients to achieve their marketing goals.

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong client relationships while understanding each client’s business objectives.
• Plan and oversee marketing strategies and campaigns tailored to client goals.
• Coordinate with creative, digital, and content teams to ensure timely delivery of campaigns and deliverables.
• Manage project timelines, client approvals, revisions, and expectations.
• Prepare and present monthly performance reports, campaign insights, and recommendations.
• Ensure client satisfaction by providing proactive communication and strategic support.
• Manage and oversee social media accounts for multiple clients.
• Develop monthly content calendars based on each client’s objectives and brand guidelines.
• Create content ideas and concepts for photos, videos, reels, and stories.
• Participate in content creation sessions, including filming, shooting, or coordinating with the creative team.
• Write engaging and platform-appropriate captions in English and Arabic.
• Coordinate with designers and videographers to bring content ideas to life.
• Schedule and publish content across platforms (Instagram, TikTok, Facebook, LinkedIn, etc.).
• Monitor comments, messages, and community engagement while maintaining each client’s brand voice.
• Monitor social media trends, platform updates, and competitor activities to keep content relevant and effective.
• Track campaign performance and recommend optimizations based on insights.

Requirements

• Proven experience in both social media management and account management, preferably within a marketing agency.
• Strong knowledge of digital marketing, content strategy, and major social media platforms.
• Excellent client relationship management and communication skills.
• Fluent in Arabic and English (spoken and written).
• Prior experience working in the UAE and understanding of the regional market.
• Ability to manage multiple clients and projects simultaneously.
• Strong organizational skills, attention to detail, and a proactive approach.
• Previous experience working with NGOs, charitable organizations, or the non-profit sector is an advantage.