Zone Indirect Service Head
Job Description
Your role:
- Ensures implementation of Customer Service-related strategy, policies and guidelines of the respective region from a commercial and technical point of view.
- Ensures the implementation of corporate standards and guidelines in respective area of responsibility.
- Ensures the achievement of the Service unit’s business goals in cooperation with the regional Service organizations.
- Guides and supports internal interfaces to other business types (e.g. Product, Solution) and external interfaces (e.g. customers, suppliers).
- Acts as country/region point of escalation to drive sustainable solution of mission critical external and internal issues and problems.
- Ensures providing necessary work environment, tools and processes to optimally deliver services to customers.
- Has P&L responsibility for respective area of responsibility.
- Heads overall organization assigned and leads all related management and staff.
- Work in close collaboration with Sales GTM strategy.
Your qualifications and experience:
- Bachelors Degree minimum.
- At least 3 years’ experience in a similar role.
- Min. requirement of 10 years in the area of customer service & related fields.
- Experience in international company or an international environment.
- Experience with Indirect channels environment is a must.
- Economic degree or similar.
Your Attributes And Skills
- Hands-on mentality and ability to work independently
- Solution oriented skill profile
- Accountability culture driven catalyst
- Team player with the ability to work with different hierarchies and cultures
- Profound knowledge of MS-Office (Word, Excel, PowerPoint)
- Fluent in English (written and spoken)
