Job Description

About the job

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Burj Al Arab:

Jumeirah Burj Al Arab is more than a hotel, it is a global icon of luxury hospitality. Since opening in 1999, it has defined the pinnacle of the industry, setting new benchmarks in personalised service and creating truly unforgettable guest experiences.

Today, it enters a bold and defining new chapter. After more than 25 years at the forefront of the industry, the property will undergo a carefully considered restoration led by renowned designer Tristan Auer, bringing a refined contemporary vision while preserving the legacy, craftsmanship, and spirit of this extraordinary landmark.

About the Job

An exciting opportunity has arisen for a Director of Learning & Development to join Jumeirah Burj Al Arab.

The main duties and responsibilities of this role include:

• Define and lead the Learning & Development strategy for Jumeirah Burj Al Arab at a pivotal moment in its restoration journey, shaping the capability, mindset, and service culture required to relaunch one of the world’s most iconic luxury hotels.
• Partner closely with the Director of HR and senior leadership team to translate the property’s restoration roadmap, operational readiness priorities, and renewed brand ambitions into a focused people-development agenda.
• Lead high-volume onboarding, re-induction, and colleague integration with the discipline of a luxury pre-opening environment, ensuring every colleague is immersed in the Burj Al Arab legacy, service philosophy, brand rituals, and elevated guest experience standards.
• Prepare leaders and colleagues for the next chapter of the property by building the behaviours, confidence, and operational capability required to deliver consistent, intuitive, and highly personalised service at scale.
• Embed a refreshed culture of excellence across all functions, connecting learning to service consistency, colleague engagement, operational readiness, guest experience, and the successful reopening of a landmark luxury property.
• Build a future-ready talent pipeline through succession planning, career development, and high-potential programmes that support business continuity, internal mobility, and leadership strength before, during, and beyond the restoration phase.
• Champion innovation across the learning landscape, using modern learning solutions, digital tools, best practices, and measurable insights to enhance capability, colleague experience, service consistency, and overall business performance throughout the hotel’s transformation journey.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 10 years of progressive experience in Learning & Development, including at least 3–5 years in a leadership role within luxury hospitality.
• Demonstrated success in designing and delivering leadership development, capability-building, and succession planning initiatives that strengthen organisational performance and prepare future leaders.
• Exceptional stakeholder management and influencing skills, with experience partnering with senior leadership teams to drive organisational change, talent growth, and cultural transformation.
• Passion for developing people and creating exceptional colleague experiences, combined with a forward-thinking approach to learning innovation, digital learning solutions, and modern development practices.
• Strong commercial and operational awareness, with the ability to align learning priorities to business objectives, service excellence standards, and colleague engagement goals.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Incentive programmes aligned with leadership performance
• Competitive tax-free salary paid in UAE Dirhams (AED)