ACCOUNT OFFICER

Job Description

ACCOUNT OFFICER – SECURITY OPERATIONS

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  Onsite staff deployment to ensure all personnel are well-groomed, adequately trained, and possess valid SIRA licenses.
• Maintain consistent delivery of client Service Level Agreements and resolve operational anomalies discovered during site inspections.
• Act as the primary point of contact for clients to strengthen relationships, address requests promptly, and ensure high retention rates.
• Coordinate with Business Development, Finance, and HR departments to facilitate operational requirements for new and existing contracts.
• Supervise the accuracy and timely submission of attendance records, job charts, and billing backup data to the Finance department.
• Monitor contract tenure and collaborate with internal stakeholders to manage the timely sign-off of contract renewals.
• Forecast manpower requirements, including mobilization, demobilization, and replacements due to resignations or terminations.
• Conduct regular security surveys and annual site consultations to identify potential improvements or client needs.
• Oversee the mobilization process for physical guarding milestones, providing feedback to management until successful handover.
• Identify potential leads and create inquiries to support cross-selling and organizational revenue generation.
• Implement continuous training programs for staff to ensure efficient post-to-post inspections and operational readiness.
• Manage staff performance reviews and initiate disciplinary actions when necessary to maintain professional standards.
• Foster a diverse work environment by guiding and motivating staff while discouraging discrimination at all levels.
• Supervise the team to implement all HSE regulations as per the post requirement including HSE Site visit, HSE Meetings, emergency response plan implementations and accident reporting and investigations.
• Essential to demonstrate the ability in identifying potential clients and creating enquires. Any other task assigned by the LINE Manager.
  

About Us

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.