Manager – Credit Control

Job Description

Drive performance improvements, optimize working capital, and enhance processes through automation and continuous improvement initiatives while maintaining robust internal controls and audit readiness.

Responsibilities

Core Responsibilities:

• Oversee Accounts Receivable, credit control, and collections to ensure timely cash conversion and adherence to credit policy.
• Optimize working capital metrics (DSO, ageing, cash conversion cycle).
• Ensure proper provisioning (ECL / bad debts) in line with IFRS and group policy.
• Review and manage customer credit limits, payment terms, and high-risk exposures.
• Drive effective collections strategy and resolution of customer disputes.
• Maintain audit readiness, including documentation and timely closure of audit observations.
• Act as key finance interface with Commercial, Operations, Treasury, and Legal teams.
• Complete monthly, quarterly and yearly closing activities in line with Corporate Finance and ADQ deadlines.
• Lead complex negotiations and directly manage relationships with top-tier delinquent customers to secure payment plans or leg.
  

People Management Responsibilities:

• Lead, mentor, and develop teams for the credit control function.
• Set clear KPIs and monitor team performance.
• Drive a culture of accountability, continuous improvement, and service excellence.
• Establish strong working relationships with internal stakeholders and key external counterparts (customers, vendors, and third parties).
• Foster strong collaboration across Finance, Commercial, Operations, and Procurement teams
• Ensure adequate segregation of duties and promote a strong control and compliance culture
• Strategic Responsibilities:
• Develop and implement working capital optimization strategies to improve liquidity and cash flow.
• Drive continuous improvement initiatives, including automation and digital transformation (e.g., collections, cash application).
• Partner with Commercial, Operations, and Procurement to improve contract terms, billing accuracy, and collection cycles.
• Strengthen credit policy implementation and support enhancements to risk management frameworks.
• Support finance transformation initiatives aligned with Group strategy.
• Act as a key contributor to financial planning, forecasting, and cash flow strategy. al settlements.
  

Qualifications

Educational and Technical Qualifications:

• Bachelor’s degree in finance, Accounting, Business Administration, or
  

any relevant. Master’s degree is a plus.

• Chartered accountancy qualifications such as CPA, CMA, ACCA is a plus
  

Language Skills:

Fluent in Arabic and English

Years of Experience:

Minimum of 6-8 years in a similar role (or experience in relevant function)

Nature of Experience:

• Experience in financial accounting and/or financial reporting
• Leadership, relationship building, influencing & communication skills.
• Problem-solving skills.
• Experience in data analysis, forecasting methods and reporting packages.
• Negotiation skills.