Administrative Assistant

Job Description

Administrative Assistant (Wellbeing and Counselling Services)

Wellbeing & Counselling Services

• Provide administrative and operational support to the Wellbeing and Counselling Services team.
• Coordinate student counselling and wellbeing appointments.
• Manage bookings, confirmations, rescheduling, cancellations, and reminders.
• Maintain accurate appointment calendars and records.
• Respond to general student enquiries and direct students to the appropriate staff.
• Support counsellors with documentation and follow-up activities.
• Maintain student information with confidentiality and discretion.
  

Appointment Scheduling

• Manage daily counselling and wellbeing appointments.
• Coordinate schedules between students and counsellors.
• Maintain waiting lists and manage scheduling changes.
• Identify appointment conflicts and operational issues.
• Maintain accurate appointment and service records.
  

Workshops & Wellbeing Activities

• Assist with organising wellbeing workshops, awareness sessions, and campaigns.
• Coordinate venues, registrations, invitations, attendance lists, and event materials.
• Liaise with internal departments, speakers, counsellors, and external providers.
• Support promotion and communication of wellbeing activities.
• Collect feedback and maintain event records.
• Provide administrative support during events.
  

Student Communication & Support

• Respond to student enquiries professionally and promptly.
• Communicate information about counselling services and wellbeing programs.
• Promote student support resources and activities.
• Escalate urgent or sensitive concerns to the appropriate professional.
• Maintain a welcoming and student-friendly approach.