Call Centre Agent
Job Description
King’s College Hospital London – Dubai is seeking a professional and customer-focused Call Centre Agents to support our patient services team. This role is ideal for individuals with strong communication skills and a passion for delivering exceptional service in a healthcare setting.
About King’s:
As part of the prestigious King’s College Hospital London network, our Dubai facilities are committed to providing world-class healthcare with a focus on patient experience, safety, and service excellence.
Role Overview:
The Call Centre Agent will be responsible for handling inbound and outbound calls, assisting patients with appointment bookings, general inquiries, and ensuring a smooth and efficient communication experience.
Key Responsibilities:
- Answer incoming calls promptly and professionally.
- Assist patients with appointment scheduling, service information, and follow-ups.
- Handle patient inquiries and direct calls to appropriate departments.
- Maintain accurate records of calls and patient interactions.
- Ensure confidentiality and compliance with hospital policies.
- Support peak periods and special campaigns as needed.
Requirements:
- Previous experience in a call centre or customer service role (healthcare experience preferred).
- Excellent verbal communication and listening skills.
- Proficiency in using call centre software and CRM systems.
- Ability to multitask and remain calm under pressure.
- Fluent in English; Arabic or other languages are a plus.
- Availability for flexible shifts
