Clinic Coordinator

Job Description

Basic Purpose of the role

Responsible for the overall control, management and coordination of patient experience section in the clinic. Specifically responsible for achieving and maintaining professional standards within the department and ensuring the efficiency and quality of services provided with proper delegation of tasks and duties.

Key responsibilities of the role

Responsible for operational/administrative management of all staff in the Clinic including but not limited to attendance, leave management.
Ensures patient access to care is monitored on continuous basis.
Manage scheduling within the clinic and ensures clinical services are scheduled in a way that promotes the continuity of patient care and optimal revenue generation utilizing existing facilities are achieved.
Provide leadership and operational assistance to all within the clinic.
Strategic plans for the Clinic operations are developed and implemented for business progressions.
Actively investigate new business opportunities for the Clinics operations and expansions in line with Hospital mission.
Mutually beneficial relationships to be built with all relevant stakeholders and monitor insurance authorizations to ensure accuracy and timeliness.
Disallowances are closely monitored and reported as per the set standards.
Manages, analyses, and reconciles various clinic reports like daily reports, daily sales report etc. any variances are escalated to management.
Manage, analyze and approve refunds, bill cancellation, patient entitlements, under recoveries and cost estimates issued.
Identifies any new requirement and eventually manages the purchase of equipment and instruments in liaison with the purchase department as per Group policies and protocols.
Operational/administrative & human resource policies and procedures to be implemented within the clinic and compliance are monitored.

Other responsibilities

Ensure quality accreditation standards are met and maintained.
Ensures that organizational values are reflected at all levels of Clinic administration and client satisfactions are set as a priority.
Monthly attendance and payroll reports monitored and verified for accuracy and submitted to Human Resources.

Compliance guidelines

Responsible for operational implementation and for ensuring that practice is contemporary and meets international and UAE national guidelines.

Completes and maintains all regulatory requirements including licensure and certification and other mandatory training within established time frames.
Demonstrate a high standard of active listening skills as well as other verbal and written communication skills.

Ensures all staff maintains confidentiality regarding staff/patient information.
Maintaining collaborative and effective relationships with other key management personnel and keeps abreast of significant economic, social and technical trends and regulatory guidelines, which may influence assigned functions/services and/or the facility.

Functions as a resource to all Staff and acts as liaison with other disciplines and departments.
Maintain a positive work environment for staff and promote team efforts, promote and maintain effective working relationships with all levels of staff.

Adheres to the policies of Occupational Health and Safety and Infection Control Guidelines in all work practices.

Qualifications, Certifications and Experience

Minimum Education: Bachelor’s degree in Health Economics/Science or healthcare related field. 

Minimum Experience: 3-5 years of clinical hospital experience.

Ability to supervise and motivate clinic staff to perform their duties efficiently.
Exceptional organizational skills to ensure that quality services are provided.
Knowledge of procuring supplies, equipment, and staff needed at the clinic.
Proficiency in managing budgets, billing, and negotiating with suppliers and vendors.
Exceptional interpersonal skills for liaising with patients, healthcare providers, and specialists, as well as the public.
Excellent written and verbal communication skills.

Physical requirements

Typical physical demands include: a high degree of manual dexterity to sufficiently perform computer functions on a keyboard, produce materials on a PC and operate basic office equipment, normal or corrected vision and hearing, extensive sitting and walking, mobility sufficient to visit with departments or employees throughout the facility and lift up to 13 kgs