Customer Engagement Executive

Job Description

We are looking for a confident and well-spoken professional to manage front-desk operations while actively supporting business development through cold calling. This role requires strong communication skills, a professional demeanor, and the ability to create a positive first impression for clients, especially with cold calling skills.

Key Responsibilities:

Reception & Front Desk Management

• Handle incoming calls, emails, and general inquiries
• Manage meeting room bookings and coordinate with internal teams
• Maintain a presentable reception area at all times
• Handle courier, documents, and basic administrative tasks

Cold Calling & Lead Generation

• Conduct outbound calls to prospective clients to introduce company services (Audit, Tax, IT, E-Invoicing)
• Generate and qualify leads, and schedule meetings for the Business Development team
• Maintain and update CRM with call outcomes and client details
• Follow up with potential clients via calls and emails
• Support marketing campaigns and database building activities

Requirements

• Candidate with 1–2 years of experience in reception and/or tele-calling roles
• Excellent communication skills.
• Confident, presentable, and customer-focused personality
• Basic knowledge of MS Office and CRM tools
• Ability to multitask and handle pressure in a fast-paced environment.

Preferred Skills

• Experience in professional services (Any tele-sales experience)
• Strong persuasion and interpersonal skills
• Positive attitude with a willingness to learn and grow