Customer Relationship Executive
Job Description
Functional Roles and Responsibilities
- Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance
- Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to
- Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction
- Direct the customer to the relevant advisor who will attend to him
- Call customers to get follow feedback on their visits to ATM.
- Be part of the Telemarketing activities during campaigns.
- Support the reception in managing the courtesy vehicles.
- Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image
Responsibilities
Years of Experience
- 1-2 years relevant experience
Qualifications
Education/Certification and Continued Education
- High school Certificate
