Customer Representative
Job Description
Customer Interaction Center Representative
To welcome the customers in a courteous and to answer phone efficiently and provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel.
Responsibilities
Functional Roles and Responsibilities
Be part of the Telemarketing activities during campaigns.
Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance
Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor
Direct the customer to the relevant advisor who will attend to him
Call customers to get follow feedback on their visits to ATM.
Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction
Support the reception in managing the courtesy vehicles.
Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.
Qualifications
Education/Certification and Continued Education
High school Certificate
Years of Experience
- 1-2 years relevant experience
Knowledge and Skills
Excellent communication skills
Customer service skills/ certification is an advantage
Exposure to multicultural environment
Well groomed with pleasant personality
