Customer service

Job Description

Customer service – Emirati only

Job Summary

We are seeking motivated and customer-oriented UAE Nationals to join our team as Entry-Level Customer Service Representatives under our Emiratization program. This role is designed to provide fresh graduates and early-career professionals with hands-on experience in customer engagement, problem-solving, and business operations while contributing to exceptional customer experiences.

Key Responsibilities

• Serve as the first point of contact for customers via phone, email, chat, or in-person interactions
• Address customer inquiries, provide accurate information, and resolve issues efficiently
• Escalate complex or unresolved issues to the appropriate departments
• Maintain accurate records of customer interactions in CRM systems
• Follow up with customers to ensure satisfaction and issue resolution
• Support administrative tasks such as order processing, account updates, and service requests
• Adhere to company policies, service standards, and performance metrics
  

Requirements

Requirements & Qualifications

• UAE National (Emirati) – Mandatory
• High school diploma or Bachelor’s degree in Business Administration or related field preferred
• 0-2 years of experience (fresh graduates are encouraged to apply)
• Strong communication skills in Arabic and English (written and spoken)
• Basic computer skills (MS Office; familiarity with CRM systems is an advantage)
• Positive attitude, willingness to learn, and strong work ethic