Customer Service Executive

Job Description

Key Responsibilities

• Deliver leasing administrative service in order to support the property management team.
• Making sure customers & tenants’ satisfaction is met.
• Assist the Property Management team in the renewal process and collection of payment.
• Updating the system, preparing documentation for tenants and scanning
• Meet and greet all visitors to the office in a professional manner.
• Handle all incoming and outgoing emails in a timely and efficient manner always maintaining confidentiality.
• Responsible for logging information of the tenant’s renewals /New lettings /short term leases onto the Happy Tenant.
• Escalating complaints when necessary.
• Preparing documentations for scanning into the archive folders
• Arranging deliveries of tenancy contracts to buildings weekly
• Assist in tenant communication and tenant services on a daily basis.
• To refine and develop admin processes in the office for more organised record keeping.
• Following up pending payments, documents etc.
• Coordinating with Property managers on a day to day basis
• Coordinating with finance team for any financial dispute of tenants.
• Coordinating with the PRO to ensure that the contracts are attested with the Sharjah Municipality
  

Skills, Knowledge And Experience

• Educated to degree level or equivalent.
• At least two years’ experience in a similar administrative/customer service-based post.
• Well-developed interpersonal skills and ability to build and sustain relationships with clients and colleagues.
• Excellent customer service skills.
• High level of written and verbal communication skills.
• Able to be flexible if required regarding administrative cover in the office.
• Attention for detail and proactive attitude is a must.
  

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