Guest Services Agent

Job Description

Job Description

The Guest Service Agent is a key representative of our hotel and the Minor Hotels brand. He or she creates one of the most powerful first impressions to our guests. He/she must have a friendly, outgoing personality and genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant, all performed with the utmost politeness, efficiency and friendliness.

The key responsibilities for this position are:

• Provide exceptional guest service by anticipating needs, handling inquiries, and ensuring satisfaction
• Maintain comprehensive knowledge of hotel products, services, and facilities
• Manage room inventory, generate reports, and ensure accurate billing using Opera Cloud
• Train and assist colleagues in Opera Cloud usage for smooth operations
• Take personal responsibility for service quality and guest satisfaction
• Suggest innovative solutions to enhance guests’ Minor Hotels experience

Qualifications

• Must have at least two years of experience in the hotel industry
• Must have good communication skills.
• Experience in Opera Cloud