HR Operations Senior Associate Officer

Job Description

• Manage the off-boarding process.
• Handle suspension and release of staff salaries.
• Process employee changes in the Fusion system.
• Support operational HR policy updates.
• Prepare reports and statistics related to leavers.
• Coordinate with the Legal Department on court cases.
• Liaise with AD Pension.
• Liaise with MOHRE.
• Coordinate with GCC authorities.

Key accountabilities of the role:

Staff Resignations and Terminations:

• Coordinate with employees and relevant departments to collect resignation and termination documents.
• Prepare exit documentation, including checklists, resignation or termination notifications, and exit interview summaries.
• Conduct exit interviews with resigning employees and maintain records of their next destinations in the job market for analysis purposes.
• Liaise with the Emiratization team for UAE national leavers.
• Update resignation and termination records in the e-HR system and upload the supporting documents.
• Provide the complete resignation or termination file to the officer responsible for EOSI calculation and further exit processing.
• Notify relevant stakeholders, including Payroll, ICD, ITD, RFO, RBO, Card Center, and Admin, so they can take the necessary actions for resigned or terminated employees.
• Prepare and maintain monthly reports on resigned, terminated, and future-dated resignations, and submit them to the Head of MIS for record-keeping.
• Update or deactivate staff access in the ID Manager System for resigned or terminated employees based on their last working day.

Handling the Off-Boarding process:

• Calculate EOSB.
• Coordinate with former employees to obtain their signed acceptance and finalize the settlement process.
• Coordinate with Payroll to process EOSB payments.
• Coordinate with GRD on visa cancellation.
• Coordinate with the Collection Unit to ensure appropriate action is taken before benefits are released.
• Maintain a comprehensive tracking record of EOSB calculations.

Suspension and release of staff salaries:

• Suspend salaries for resigned or terminated employees to prevent overpayments.
• Release suspended salaries once attendance is regularized or all required documents are completed.
• Maintain a tracking sheet for salary suspensions and releases and share it with Payroll before the monthly salary run.

Employment verification and reference check requests:

• Handle employment verification requests from external parties and provide reference check feedback for former employees to their new employers.

Employee changes in the Fusion system:

• Review, validate, and approve employee changes in the Fusion system based on the supporting documentation, ensuring all required approvals and documents are in place for each request.

Specialist skills / technical knowledge required for this role:

• Proficiency in Microsoft Office applications 
• Strong interpersonal and communication skills 
• Strong planning and organizational skills 
• Effective problem-solving abilities 
• Strong negotiation skills 
• Good knowledge of ADIB banking applications and systems 
• Familiarity with ADIB policies and procedures 
• Familiarity with ADIB pension policy 
• Familiarity with MOHRE policy 
• Familiarity with GCC policy 
• Ability to deal with court cases