Language Coach / Reception

Job Description

Company Description Wall Street English is a global leader in English language training and personal development, supporting learners in achieving their academic, professional, and personal goals. With over 450 centers in more than 30 countries, the organization offers a proven learning methodology focused on real-world communication and confidence-building. Its approach blends innovative digital learning tools, personalized coaching, and small group classes to create an engaging, effective learning experience. Wall Street English provides tailored programs for students, working professionals, and organizations seeking high-quality English language solutions, with a strong emphasis on learner success and continuous improvement.

Role Description This is a full-time, on-site role based at the Wall Street English center in Dubai. The Language Coach / Reception team member supports learners throughout their journey by guiding them through lesson plans, providing feedback on their progress, and encouraging consistent practice to build confidence in English communication. The role includes welcoming learners and visitors, managing front-desk reception duties, answering phone and in-person inquiries, scheduling or rescheduling classes, and maintaining accurate records and documentation. Day-to-day responsibilities also involve coordinating with teaching and administrative staff, supporting center events and activities, and ensuring a professional, friendly, and learner-focused environment at all times.

Qualifications

• Strong customer service and communication skills, with the ability to interact professionally and empathetically with learners and visitors from diverse backgrounds.
• Experience with receptionist duties and clerical skills, including greeting visitors, managing schedules, handling basic documentation, and maintaining organized records.
• Confident phone etiquette and the ability to manage inbound and outbound calls, respond to inquiries, and provide clear information about programs and services.
• Fluent spoken and written English; additional language skills are an advantage in a multicultural environment.
• Previous experience in customer-facing roles, education, training, or language centers is preferred.
• Proficiency with basic office software and digital tools used for scheduling, communication, and data entry.
• Strong organizational skills, reliability, and the ability to work flexibly within a team in a fast-paced center.
• Diploma or bachelor’s degree in a relevant field (such as Education, Languages, Hospitality, or Business) is an advantage but not mandatory with equivalent experience.