Officer- Customer Service

Job Description

Company Description

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We’re looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.

Join us and leave your mark on the industry. Let’s work together to achieve great things and unlock new possibilities for our employees, customers, and communities.

Job Description

We are seeking an enthusiastic and customer-focused Officer- Customer Service to join our dynamic team in Dubai, United Arab Emirates. As a key member of our customer service department, you will play a crucial role in providing exceptional support to our clients, handling inquiries, and ensuring a positive customer experience.

• Actively sell and cross-sell banking products and services to new and existing customers
• Process and assess customer requests, including account openings, online banking applications, and loan product applications
• Educate customers about automated channels such as ATM, call center, and online banking services
• Attract new customers through personal relations and existing customer referrals
• Meet individual sales targets and participate in daily retail sales team meetings
• Achieve monthly targets for onboarding customers to online and mobile banking applications
• Ensure high levels of customer satisfaction and contribute to achieving Net Promoter Score (NPS) targets
• Respond promptly and efficiently to customer inquiries forwarded from the call center
• Collaborate with colleagues and internal stakeholders to resolve customer issues
• Complete mandatory training programs to stay updated on bank products and services
• Adhere to bank policies, processes, and procedures, both internal and external
  

Qualifications

Knowledge of local banking regulations and practices in the UAE

High School diploma or equivalent

Minimum of 2 years’ relevant experience in the banking sector

Strong communication and interpersonal skills

Excellent problem-solving abilities and attention to detail

Proficiency in customer service software and CRM systems

Ability to work efficiently in a fast-paced environment

Strong sales skills and proven ability to meet targets

Knowledge of online and mobile banking platforms

Empathetic approach to customer service

Ability to work collaboratively in a team environment

Flexibility to adapt to changing customer needs and bank procedures

Fluency in English and Arabic