Operations Executive
Job Description
Overview of the role:
This position will be a part of the Central Store Operations Team – a central function to carry out daily operational tasks related to, stock management, cash management, store reporting, Ariba process/POs and acts as liaison between MENA stores and the regional office for all maintenance, IT approvals and/or troubleshooting. In a nutshell, the ultimate motive is to bring processes & activities together to facilitate easy execution of tasks, quick decision making and to standardise procedures and methods to enhance efficiency and productivity.
This position will be responsible for processing data-entry related tasks into the system; ensuring that every entry passed is accurate and timely based on the agreed service level agreement with our stores across MENA. Additionally, maintaining respectful and cordial relationship with all stores, effective communication and providing support will be key.
The incumbent of this position will be an individual contributor.
What you will do: –
Description of Accountability:
Customer Service and Communication:
- Maintain excellent communication in order to ensure operation runs smoothly and efficiently.
- Work in coordination with Buying and Logistics to ensure accurate stock maintenance
- Works in coordination with Buying and Merchandising Department and Logistics Department to ensure accurate stock maintenance
Cost:
- Ensure Store Facilities and Maintenance are monitored as per the operating budget plan whilst ensuring costs are minimized to achieve the highest cost-benefit outcome
ERP & Standards:
- Effectively manage SAP transactions in all day to day activities to maintain system integrity and exceed store service level expectations.
- Ariba- Raise all store requests through Ariba portal acting as a single point of contact for all stores.
- Retail Pro – Ensure retail pro records are up -to -date in coordination with EIT (Till receipts, Arabic description, promotions etc.)
Business Growth / Projects:
- Supports IT Integration & store development related projects across MENA (refurbishment, standardization, expansion, upgradation, new store opening etc.)
Required Skills to be successful:
- Organizing skills
- Strong Analytical Skills
- Decision Making and Team work
- Basic organizational and time-management skills.
- Ability to work in a team and follow instructions.
- Basic computer skills are a plus but not essential.
What equips you for the role:
- High School degree (Bachelor degree preferred)
- 2-3 years retail experience in an operational/administrative role
- Experience in merchandising / Storekeeper would be added advantage
- Good knowledge of SAP – PRT system, Ariba & POS System, Expert Excel capability
- Verbal communication skills
- Problem solving skills
- Focused
