Patient Coordinator – Pharmacy

Job Description

• Ensure to provide a high level of quality care and services to patients and their families. Responsible to introduce our services to patient; informing patients about the status of their prescription orders etc. and acts as liaison between patients, Clinic and procurement team to ensure complete customer satisfaction

Responsibilities

• Analyse and identify the missing prescription from the clinic to pharmacy and ensure 100% prescriptions reached our pharmacies. 
• Ensure staff are welcome and greet the customer entering to the pharmacy and ensure each customer has been taken care and nobody is left unattended or unsatisfied. 
• Confirm staff receiving the prescription from the client without any delay. 
• Make sure staff are dealing their clients in the best way by providing them the proper information on right time. 
• Ensure patients are getting the medications without any delay. 
• If there is any delay in dispensing medicines, ensure staff are communicating the reason behind the delay of delivering medications to their clients. 
• Ensure whether the delivery of medication is done on time. If not, inform the same to the pharmacy in-charge & make it ready for the customer for home delivery. Also, convey the details of delivery to the client. 
• Effectively coordinate home deliveries with the help of delivery boy, bike messenger, driver or any other means of delivery 
• Ensure to behave and communicate professionally to patients. 
• Provide proper information to customer queries regarding pharmacy. 
• Manage patients based on the physical condition and treat them on priority. 
• Assist Pharmacy in charge in Implementing and Improving Quality SOP’s in the pharmacy as per MOH guidelines and work closely with Quality Manager. 
• Ensure the pharmacy is MOH compliant and all the documentation is regularly updated and kept in the pharmacy. 
• Coordinate with pharmacy in charge and Executive pharmacy-procurement in case of shortage of medicines and general products. 
• Observe sales staff on sales in general products, if any concern escalates to the senior management. 
• Liaise with corporate office in regards with all pharmacy related documents when necessary 
• Coordinate and ensure the staff are cleaning and arranging the medicines on the assigned rack. 
• Participate in monthly review meeting and come up with innovative idea to improve service level in the pharmacy.

Qualifications

• Higher secondary or College diploma or any related.