Receptionist

Job Description

Land Sterling is seeking a professional, polished, and highly organised Receptionist to join our team. As the first point of contact for clients, visitors, and internal stakeholders, the Receptionist will play a key role in creating a welcoming and professional experience while supporting the smooth day-to-day operations of the office. The ideal candidate will have a minimum of 5 years’ experience in a Receptionist or Front Office role, excellent communication skills in English, a professional presentation, and strong administrative capabilities. Experience within the real estate industry is highly preferred and will be considered an advantage.

What You’ll Be Doing

As the Receptionist at Land Sterling, you will be responsible for managing the front desk operations, ensuring all visitors and clients receive a professional and welcoming experience. You will handle incoming calls, coordinate appointments, maintain an organised reception environment, and provide administrative support to the wider business. Additionally, you will be responsible for managing and uploading leads into the company’s sales portal, ensuring accurate data entry, record-keeping, and effective coordination with the sales team.

Responsibilities

Reception Duties

• Act as the first point of contact for all visitors, clients, and employees, ensuring a professional and welcoming environment.
• Answer and direct incoming calls, take accurate messages, and provide information where required.
• Welcome, greet, and assist visitors in a warm and professional manner.
• Direct visitors to the appropriate departments or meeting areas.
• Handle client and public enquiries efficiently and professionally.
• Monitor and control visitor access in line with office security procedures.
• Maintain awareness of staff movements and availability to support effective communication.
• Ensure the reception area is always clean, organized, and presented to a high professional standard.

Administrative Support

• Provide general administrative support, including document preparation, correspondence, and filing.
• Manage appointment schedules and coordinate calendars.
• Organise meeting room bookings, including catering arrangements when required.
• Support office operations by monitoring equipment and reporting any issues.
• Maintain reception-related inventory and ensure supplies are available.
• Arrange travel bookings, including flights and hotels, when required.
• Complete additional administrative duties as assigned by management.

Sales Portal & Lead Management

• Upload and manage new leads within the company sales portal.
• Ensure all lead information is accurately recorded, maintained, and updated.
• Review lead details to ensure data accuracy and completeness.
• Coordinate with the sales team regarding lead status, follow-ups, and updates.
• Maintain organised lead documentation and records to support effective tracking.

Qualifications & Skills

• Minimum 5 years’ experience working in a Receptionist, Front Office, or similar client-facing role.
• Previous experience within a corporate environment is preferred.
• Experience within the real estate industry is an advantage.
• Professional, polished, and presentable appearance.
• Excellent verbal and written communication skills in English.
• Strong customer service and interpersonal skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong attention to detail with excellent organisational skills.
• Experience using CRM systems, databases, or lead management platforms is preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Comfortable using administrative systems, databases, and digital platforms.
• Strong understanding of professional customer service practices.

Personal Attributes

• Positive, enthusiastic, and client-centric mindset.
• Highly organized and detail-oriented.
• Proactive with a strong initiative, while respecting procedures.
• Excellent verbal and written communication skills in English.