Receptionist

Job Description

The Receptionist is the first point of contact for all visitors and callers, playing a key role in fostering a welcoming and professional reception experience. This position delivers high-quality reception and administrative support to ensure the office runs smoothly day to day, while enhancing the overall guest and client experience. The Receptionist is responsible for maintaining efficiency and order in reception operations, managing communication channels, and supporting broader administrative functions across the organisation.

Key Responsibilities:

Reception:

• Greet clients, visitors, and stakeholders with professionalism, hospitality, and courtesy.
• Provide a positive and polished reception experience aligned with the company’s standards of service.
• Ensure the reception area is well-maintained, presentable, and reflective of the company’s high standards.
• Answer, screen, and direct incoming calls efficiently and professionally.
• Take accurate messages and ensure timely and appropriate follow-up.
• Coordinate with internal departments to respond to queries and requests from clients or team members.

Administrative Support:

• Manage meeting room bookings, ensuring rooms are properly prepared and equipped for use.
• Organise courier collections and deliveries.
• Monitor, order, and replenish office supplies including stationery and pantry consumables.
• Handle petty cash, invoice processing, and receipt tracking, maintaining accurate records and reports.
• Support general office administration and maintain efficient day-to-day operations.
• Liaise with internal teams and external vendors to support facilities and office services.
• Assist in the coordination of company events, staff activities, or client visits as needed.

Experience, Education, and Skills:

• Bachelor’s degree in a relevant discipline.
• Minimum 2 years’ experience in a similar reception or administrative support role.
• Previous experience in the real estate sector is an advantage.
• Fluent in English and Arabic, with excellent verbal and written communication skills.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Strong organisational and time-management skills, with the ability to multitask and prioritise.
• Experience in stakeholder coordination and relationship management.
• Customer service background is desirable.
• Professional, proactive attitude with strong interpersonal skills and a polished demeanour.