Receptionist 

Job Description

At GEMS Jumeirah Primary School (JPS), we are a vibrant, forward-thinking international school that values innovation, inclusivity, and academic excellence. JPS follows the National Curriculum for England, providing a high-quality, well rounded education that nurtures critical thinking, creativity, and curiosity in our students. We aim to develop confident, global-minded individuals ready for the challenges of their future.

We are looking for an “Outstanding” Receptionist to join our Front of House team. You should have a passion for providing excellent customer service along with a desire to work in a fun and busy educational environment.

Receptionist

Key Accountabilities:

• Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
• Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
• Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
• Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.
• Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
• Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
• Attend staff meetings and serve on committees as required.

Skills

Communicatioin & Working Relationships:

Internal: School staff, students and GEMS Corporate Office Staff

External: Parents/Customers, prospective parents, visitors to the school

Expected Qualifications:

• A college Degree from a reputed university is desirable (BA or BSc)

 Expected Experience:

• A minimum one year experience working as a receptionist or in a customer service focused role.
• Effective communicator (written and spoken)
• Interpersonal skills, able to operate in a diverse environment Job-Specific Knowledge & Skills:
• Ability to multi-task and cope with peaks of demand
• Proficient secretarial and computer skills
• Advanced user of Microsoft Office an advantage

Competitive Salary

Working Full time:

Monday to Thursday 7:15am to 4pm, Friday 7:15am to 1pm

38 working days paid leave per year

GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.

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