Customer Service Representative

Job Description

Key Responsibilities:

• Manage day-to-day service support operations and ensure timely assistance to the valuation team and clients
• Coordinate with valuers, research, admin, and other departments to maintain an efficient workflow.
• Supervise support staff with site inspections, handling data collection, verification and documentation.
• Communicate with clients, agents, and stakeholders to obtain information and resolve queries.
• Ensure all processes and documentation follow company policies.
• Maintain organized digital records, databases, and valuation project files.
• Perform quality checks on documents to ensure accuracy and consistency.
• Identify opportunities to improve operational workflows and data management.
• Assist management with performance reports, trackers, and operational summaries.
• Support onboarding and training of new service support team members.

Requirements:

• Bachelor’s degree in business administration, Real Estate, or a related field.
• Experience in operations, support services, or administrative roles.
• Real estate experience is a strong advantage.
• Good knowledge of UAE locations is preferred.
• Strong communication, coordination, and organizational skills.
• Proficient in MS Office and digital workflow tools.
• Ability to manage multiple priorities and perform under pressure.