Shopping Experience Assistant
Job Description
Shopping Experience Assistant | Retail | IKEA – Sharjah Pick up Point
Job Overview
To oversee and provide support on the Info desk, in order to assist customers in a friendly and professional manner.
What you will do
- Handles routine customer complaint promptly and courteously.
- Ensure that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
- Greets and welcomes customers on arrival at the store.
- Makes announcements and pages the person the visitors have asked to see.
- Ensures Customers bags are stored safely and security.
- Ensures all customers’ queries are attended to in a professional manner.
- Ensures Shopping tools and catalogues are available for the customers.
- Provides bags / trollies as appropriate.
Operational Duties
- Ensure all system procedures are adhered to as per policy / procedure.
- Suggests improved ways of working going forwards.
- Understands the impact of increasing sales with Shopping Tools.
- Briefs the Duty Manager on complaints that require management assistance.
Required skills to be successful
- Effective Communication skills
- Multitasker and attentive to details
What equips you for the role
- Sales or Customer service experience
- Proficient user of MS office applications.
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