Supervisor – Guest Experience
Job Description
At InterContinental Residences Dubai Business Bay, we are seeking a Housekeeping Supervisor to lead daily housekeeping operations and ensure exceptional cleanliness, presentation, and guest comfort across the property.
This role is designed for a detail-oriented, hands-on, and guest-focused professional who understands that every immaculate space contributes to a memorable stay—delivering consistency, efficiency, and excellence in every room and public area.
This is more than a traditional housekeeping role.
InterContinental Residences Dubai Business Bay represents refined residential luxury, where every detail matters.
You will ensure that all guestrooms, residences, and public areas are maintained to the highest standards—combining operational discipline with a genuine commitment to guest satisfaction and team leadership.
Why This Role Matters
Housekeeping is at the heart of the guest experience.
As a Housekeeping Supervisor, you will ensure that all areas meet brand standards while supporting team productivity, quality control, and seamless coordination with other departments.
You will assist the Housekeeping Manager in driving operational efficiency, maintaining quality assurance, and fostering a positive and motivated team environment.
This is a key role in delivering both guest satisfaction and operational excellence.
Lead The Standards Behind The Experience
You will supervise housekeeping attendants, inspect rooms and public areas, and ensure that all cleaning and maintenance tasks are completed to the highest standards.
From room inspections to team coordination, you will ensure every detail reflects quality, care, and consistency—supporting a seamless and elevated guest experience.
What We’ll Support You To Do
- Deliver Impeccable Standards: Ensure all rooms and public areas meet luxury cleanliness standards
- Lead & Support the Team: Guide, train, and motivate housekeeping colleagues
- Enhance Guest Experience: Respond promptly to guest requests and ensure satisfaction
The Gig
Reporting to the Housekeeping Manager, the Housekeeping Supervisor oversees daily housekeeping operations at InterContinental Residences Dubai Business Bay.
- The Opportunity: Lead housekeeping operations in a luxury residential environment
- The Strategy: Maintain high standards, efficiency, and team engagement
- The Impact: Deliver exceptional cleanliness and contribute to guest satisfaction
You will be responsible for supervising housekeeping activities, inspecting rooms, and ensuring operational excellence.
Stay Human
At InterContinental, every detail matters.
This role is about more than cleanliness—it is about creating comfort, care, and trust through consistently high standards and thoughtful service.
Your Day-to-Day
No two days are the same; your responsibilities will span a range of operational and guest-facing activities, including but not limited to:
Supervision & Team Leadership
- Supervise and support housekeeping attendants and public area staff
- Assign daily tasks and monitor productivity
- Train new team members and provide ongoing coaching
- Foster a positive and collaborative work environment
Room & Area Inspections
- Inspect guestrooms, residences, and public areas for cleanliness and presentation
- Ensure compliance with brand and hygiene standards
- Follow up on maintenance issues and coordinate with Engineering
- Ensure readiness of rooms for guest arrivals
Guest Experience
- Respond promptly to guest requests and special requirements
- Handle guest concerns related to housekeeping professionally
- Ensure personalised touches and attention to detail
Operational Coordination
- Coordinate with Front Office on room status and priorities
- Ensure timely updates of room status in the system
- Support VIP and special event preparations
- Assist in inventory control of linen, amenities, and supplies
Quality & Compliance
- Ensure adherence to health, safety, and hygiene standards
- Monitor use of cleaning chemicals and equipment
- Maintain cleanliness audits and reports
- Support continuous improvement initiatives
What Success Looks Like
- Consistently high cleanliness and presentation standards
- Efficient room turnaround and readiness
- Strong team performance and engagement
- Positive guest feedback related to housekeeping
- Effective coordination with Front Office and Engineering
- Compliance with brand and safety standards
Who This Role Is Perfect For
- Detail-oriented and quality-driven hospitality professional
- Strong leadership and team management skills
- Guest-focused with a proactive approach
- Organised and efficient under pressure
- Hands-on and operationally strong
- Passionate about delivering exceptional standards
What We Need From You
Ideally, you bring some (or all) of the following qualifications and experience:
Education
- Hospitality-related qualification preferred
Experience
- 2–4 years in housekeeping operations
- At least 1 year in a supervisory role
- Experience in luxury or upscale hotels preferred
- Knowledge of Opera or similar systems beneficial
- GCC/Dubai experience is a plus
Personal Attributes
- Strong attention to detail
- Confident and supportive leader
- Excellent communication skills
- Organised and reliable
- Positive and service-oriented attitude
- Commitment to quality and excellence
What You Can Expect From Us
We give our people everything they need to succeed — from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. These include a full uniform, generous room discounts, and world-class training programs.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We foster a culture of trust, support, and acceptance — always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.
We know that to work well, we need to feel well – both inside and outside of work. Through our myWellbeing framework, we’re committed to supporting wellbeing across your health, lifestyle, and workplace.
Ready to Shape the Guest Experience?
If you don’t meet every requirement but believe you bring the right energy, leadership, and passion for people, we’d still love to hear from you.
Join us and be part of shaping distinctive hospitality experiences in Dubai—where your ideas, personality, and expertise help define how guests connect, unwind, and remember us.
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
