Team Leader – Guest Relations

Job Description

About the Job:

An opportunity has arisen for a Team Leader to join the Guest Relations Team at Jumeirah Al Qasr. The main duties and responsibilities of this role are:

• Managing the day-to-day activities of the team.
• Motivating and guiding the team to achieve organizational/departmental goals. 
• Developing and implementing a timeline to achieve targets.
• Lead the team by example by demonstrating compassion, honesty, and integrity. 
• Ensure all personnel, clients and their guests are greeted and attended to in a professional, efficient, and discreet manner, where applicable. 
• Ensure Duty roasters are compiled and advise on changes as applicable.
• Responsible for preparing reports and maintaining appropriate filling systems.
• Brief staff regarding duties before shift starts in their respective domain (Front Office, Housekeeping and Laundry, Reservations and Telecommunication, Transport, Experience Team, Conference and Events, F&B Culinary and Service, Security, Human Capital, Engineering, Spa, Kids Club,Health Club and Retail) as applicable to your role and as per your department and function to ensure team remains up to date on all directives received from middle or higher management. 

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Strong communication and interpersonal skills.
• Proficient in English and a second language (Russian, German, Arabic or French) would be an added advantage.
• At least 2-3 years of experience as a Team Leader in a luxury hotel.
• Exposure to working with a multi-cultural team