Assistant Manager – Sales

Job Description

Assistant Manager – Sales Monitoring & Control
 

Job Description

Job Responsibility:

Sales Monitoring & Controls

• Assist in reviewing daily fraud dashboard alerts for in-house and Direst Sales Agents sourced applications and support timely resolution with proper documentation from sales teams.
• Support preliminary review of suspicious applications, identify red flags, and escalate cases to Fraud Risk & Prevention teams where required.
• Work closely with Fraud Risk & Prevention teams to analyze external fraud trend reports and internal datasets to detect suspicious patterns.
• Assist in preparing proactive reports using sourcing data to highlight abnormal or suspicious behavior.
• Support recommendations on fraud prevention measures and process improvements based on application trends, fraud typologies, and risk indicators.
• Contribute to continuous review of internal processes to strengthen controls and minimize fraud exposure.
• Assist in managing internal and external audit requirements and help ensure audit findings are addressed within stipulated timelines.
• Support daily review of System Manipulation Alerts and assist in monitoring and acting upon system edits intended to bypass approval checks.
  

Governance Reporting & Escalations

• Assist in creating and maintaining fraud trend dashboards, including channel-level insights, staff-level exceptions, and recurring red flags.
• Support tracking and closure of escalations related to unauthorized sourcing or policy violations.
• Help maintain audit-ready documentation of alerts reviewed, actions taken, and implemented controls.
  

Stakeholder coordination

• Coordinate with sales, vendors, business teams, fraud risk, and operations to support resolution of fraud alerts, system misuse, or document discrepancies.
• Assist in consequence management processes by preparing structured documentation of fraud attempts, misconduct, or control breaches.
• Liaise and support engagement with internal and external stakeholders such as Group Risk, FP&I, auditors, and business teams as required.
• Support timely resolution of regulatory, channel, and customer complaints based on defined priorities .
  

Job Skills & Qualifications:

• Graduate with understanding of Banking, local regulations and current developments.
• 5-7 years of experience in banking sales, fraud/ process control, conduct oversight, operations, governance or audit
  

What we offer you:

• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees
  

About Us

EIB

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari’a principles.

As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.

Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.

We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.