Job Description
This role keeps the digital marketing engine running day to day. The Executive sets up and monitors campaigns under the direction of the Digital Marketing & CRM Manager, keeps the CRM clean and correctly attributed, handles first-line WhatsApp and email responses, and produces the weekly numbers the manager uses to make decisions.
It is an execution role with a clear development path. The holder is expected to become the person who knows where every lead came from and why a campaign moved, without yet owning the budget or the strategy.
Campaign execution
- Set up, launch and monitor Google Ads, Facebook Ads and Instagram Ads campaigns as briefed by the manager
- Build audiences and creative variants for retargeting and lead generation campaigns; flag underperforming ad sets daily
- Track spend against approved budgets and raise variances before they become overspend
CRM and lead management
- Enter, tag and route enquiries, broker registrations and portal leads in the CRM within the agreed turnaround time
- Maintain source attribution on every record; run weekly hygiene checks on duplicates, missing sources and stalled leads
- Keep live inventory portals updated with current availability and pricing as instructed
Email marketing
- Build and schedule drip campaign emails and newsletters in the email platform from approved copy and creative
- Maintain broker and buyer lists, segmentation and unsubscribe compliance
- Report open, click and reply rates after each send
Reporting and competitor monitoring
- Compile weekly performance data (CPC, CTR, cost per lead, conversion rates) into the standard reporting template
- Maintain the competitor tracker: campaigns, pricing moves, launches and messaging observed each week
- Contribute to the monthly performance and benchmarking report prepared by the manager
Landing pages
- Build and update landing pages in Unbounce from approved layouts and copy; run pre-launch checks on forms, tracking tags and mobile display
- Draft ad-group-specific page copy for manager review
WhatsApp And Community Support
- Provide first-line responses on the official Business WhatsApp within the agreed response window; escalate qualified leads and complaints to Sales or the manager
- Log every WhatsApp conversation as a lead or enquiry in the CRM
- Monitor comments and messages across social channels and flag issues or opportunities
Content, social and website support
- Draft blog posts and vlog scripts for manager and Creative Manager review; publish approved content to the website and social channels
- Maintain the content calendar and coordinate asset delivery with the Creative Manager
- Keep property listings on the website accurate, complete and visually current; apply basic on-page SEO to new pages and listings
Requirements
- Degree or diploma in Marketing, Business, Communications or a related field
- Around 1-3 years in a digital marketing or marketing coordinator role, or a strong internship record with hands-on ad platform exposure
- Working familiarity with Google Ads and Meta Ads Manager; can set up a campaign from a brief
- Experience entering and maintaining data in a CRM; attention to detail on attribution and records
- Clear written English for customer replies, email builds and short-form web copy
Comfortable in Excel/Google Sheets for basic reporting.