Executive – Housekeeping

Job Description

• Provide housekeeping services and manage the up keeping of the property in accordance with hotel standards to achieve the hotel objectives.
• Oversee and manage the housekeeping department for 2 hotel properties; will manage 27 outsourced housekeeping staff and 4 internal housekeeping
• Responsible for the complete administration and operational requirements of the housekeeping department and staff.
• Review outside contracted service (Laundry, Pest control, Garbage collection and casual staff etc.) to ensure quality and consistent service delivery within the guidelines.
• Interact with vendors for operational requirements and coordinate with department heads in housekeeping day to day activities.
• Ensure the contracted suppliers are providing the highest service to ensure quality and service consistency.
• Maintain and update knowledge of new cleaning technologies and product information’s for housekeeping usage.
• Manage finances of entire housekeeping department including budget and inventory controls and prepare and monitor annual budget for housekeeping department and planning for future staff needs.
• Keep a tab on the annual cost for cleaning supplies, Room supplies, Annual pest control cost and Annual laundry cost.
• Send all housekeeping machineries for periodical/ preventive maintenance or repair.
• Attend to guest requests and complaints and prompt action for corrective measures to have a smooth operation.
• Monitor staff activities to ensure compliance with standard in all hotel areas such as apartments, public areas etc. and manage laundry operations.

Responsibilities

• Maintain and update knowledge of new cleaning technologies and product information’s for housekeeping usage.
• Manage finances of entire housekeeping department including budget and inventory controls and prepare and monitor annual budget for housekeeping department and planning for future staff needs.
• Keep a tab on the annual cost for cleaning supplies, Room supplies, Annual pest control cost and Annual laundry cost.
• Send all housekeeping machineries for periodical/ preventive maintenance or repair.
• Attend to guest requests and complaints and prompt action for corrective measures to have a smooth operation.
• Responsible for the complete administration and operational requirements of the housekeeping department and staff. Participate in the recruitment process, orientation and training of new staff including performance appraisal.
• Monitor staff activities to ensure compliance with standard in all hotel areas such as apartments, public areas etc. and manage laundry operations.
• Review outside contracted service (Laundry, Pest control, Garbage collection and casual staff etc.) to ensure quality and consistent service delivery within the guidelines.
• Interact with vendors for operational requirements and coordinate with department heads in housekeeping day to day activities.
• Ensuring the contracted suppliers are providing the highest service to ensure quality and service consistency.
• Reorder all the supplies and chemicals for the department needs for smooth running of operation and Reject purchases with substandard specifications.
• Chose the right products and services from vendors, such as Laundry, Pest Control, Garbage collection & outsource staff if required.

Qualifications

• Diploma in Hotel Management or any degree
• Minimum 8-10 years relevant experience
• Basic computer skills are required
• Good knowledge in Hotel PMS
• Good knowledge of handling housekeeping machineries, equipment’s and cleaning chemicals.