Guest Service Agent
Job Description
Application Deadline: 28 May 2026
Department: Rooms Division, Front Office & Guest Services
Location: United Arab Emirates – Dubai
Description
The Guest Service Agent is responsible for welcoming and bidding farewell to residents and guests in a friendly and caring manner, in accordance with Kempinski’s procedures and standards. They must always display a professional and positive image of the residence, as they play a crucial role in the first and last impression that residents and guests receive.
Key Responsibilities
Under the guidance of the Front Desk Manager
- Welcoming arriving residents & guests as well as assist departing residents & guests in a friendly and caring manner according to the Kempinski standards.
- Answer all residents & guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle.
- May be handling but not exclusively confidential information & messages, residents & guests calls, organizing different services or dealing with a complaint.
- Supports and assists other departments.
- Ensures that all residents & guests receives prompt, cordial attention and personal recognition and resolves related problems.
- Inform and co-ordinate with other operating departments matters which may concern them.
- Check all correspondence of the day’s arrivals to familiarize with arrived and arriving residents & guests and their needs, follows up as required.
- Maintains appropriate standard of conduct, dress, uniforms, hygiene, appearance and posture.
- Ensures that all residence information is kept accurately and up to date.
- Promotes in house sales and facilities to maximize residence revenues.
- Understands and carries out duties in line with Residence Emergency Procedures.
- Co-ordinates/assists security personnel in all related matters.
- Responds promptly to any operational requests from residence sections.
- Conduct efficient hand-over with coming team member.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the residence.
Key Responsibilities
- Eligible for a working permit in country of hire
- Higher College and or Hotel Management
- Minimum 2 years Front Office position
- Preferably within a 5-star property or residences
- Proven track record with good progression.
- Mature & Customer focused.
- Ability to work and communicate in a multinational environment
- Fluent in English (verbally and written)
- Any additional language is a plus
