Head of Account Management

Job Description

Head of Account Management

• Oversee the full accounts receivable cycle, including billing, collections, cash application, and dispute resolution.
• Ensure timely and accurate invoicing aligned with contractual terms.
• Monitor aging reports and drive collection strategies to reduce DSO (Days Sales Outstanding).
• Implement best practices to improve cash flow and working capital performance.
• Develop and track KPIs for AR performance and reporting.

Credit Management

• Establish, review, and enforce credit policies and procedures.
• Evaluate customer creditworthiness using financial analysis, credit reports, and market intelligence.
• Approve credit limits and payment terms in line with company risk appetite and internal approval limits.
• Continuously monitor customer accounts for changes in risk profile.
• Minimize bad debts and provisions through proactive risk mitigation strategies.

Team Leadership and Development

• Lead, mentor, and develop the team.
• Set clear objectives and performance standards.
• Foster a culture of accountability, continuous improvement, and customer focus.
• Collaborate cross-functionally with Sales, Legal, Treasury, and Finance teams.

Process Improvement & Systems

• Identify and implement process improvements and automation opportunities.
• Ensure efficient use of ERP and receivables management systems.
• Drive digital transformation initiatives within AR and credit management.

Stakeholder Management

• Partner with internal stakeholders to resolve disputes and improve billing accuracy.
• Maintain strong relationships with Sales teams and key customers to support collections and issue resolution in a professional and commercial way.
• Provide regular reporting and insights to senior management on cash inflow forecasts, risk exposure, and performance against KPIs.

Governance and Compliance

• Ensure compliance with internal policies, procedures, financial regulations, and audit requirements.
• Support internal and external audits related to receivables and credit processes.

Qualifications, Experience, Knowledge & Skill

• sBSc degree in Commerce, Finance, or Accounting. CPA or CMA is an added advantage
• .10+ years of experience in Accounts Payable (AP) / Accounting operations
• .Proven leadership experience managing teams in a mid-to-large-sized organization
• .Strong understanding of General Ledger (GL) accounts and sub-ledger reconciliations
• .Strong understanding of credit risk assessment, collection strategies, and financial analysis
• .Experience with Navision or SAP S/4HANA is an advantage
• .Excellent interpersonal and communication skills
• .Ability to solve problems and handle customer-related disputes
• .Fluent in English, both written and spoken