Sales Executive

Marketing and Sales
UAE
February 27, 2026
Full Time
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Job Description

Sales Executive – Personal Loans & Credit Cards
 

Meet and Greet Islamic Customers, Provide extensive customer services to customers in a professional and customer centric approach. Support the Branch Assistant Manager/Branch Manager in Day to Day operations whilst processing error free transactions in a timely manner.

Generic Accountability

  • Provide assistance in supporting the Branch Manager / Assistant Manager on implementing change initiatives.
  • Ensure processing error free transactions in a timely manner.
  • Encourage the customer to use the digital platforms improve the service efficiency/experience and educate the customer how to use the APP
  • Receive and process the customer requests within the predefined timelines.
  • Generate leads/referrals from walk-in customers .
  • Respond to all customer and operations related queries that are routing through other channels without fail within the predefined time lines.
  • Processing error free transactions in timely manner such as file quality, follow up,etc
  • Up to date product knowledge and processes with respect to NHL.
  • Customer needs to be served within the predefined average service time frame 20min

Job Specific Accountabilities

  • Agree on assigned targets with the Branch manager / Assistant Manager.
  • Engage with the customers who are waiting for their turn and treat the customers in professional manner
  • Ensure proper record control maintenance for customer related documents, signed agreements and etc. as per FAB guidelines and defined SOP’s.
  • KPI:
  • People skills
  • Soft skills
  • Empathy
  • Commitments
  • Team worker
  • Ownership
  • customers
  • Improve customer satisfaction and service quality at a minimum of 10% every quarter.
  • Cross sales to customers to maintain referral target
  • Having a minum of 10 successful refrael a month
  • This will be musred by your direct reporting line
  • general
  • aligned with FAB visions and values
  • following instructions by manger
  • knowledge and learning
  • Adopting to changes
  • process
  • following NHL SOP
  • code of conduct
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