Customer Service Representative

Job Description

· Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.

· Identify opportunities to enhance revenue through upselling and cross-selling of products or services.

· Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.

· Maintaining a positive, empathetic, and professional attitude toward customers at all times.

· Build sustainable relationships and trust with customer accounts through open and interactive communication.

· Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.

· Identify and assess customers’ needs to achieve satisfaction

· Follow communication procedures, guidelines, and policies

· Take the extra mile to engage customers. Respond promptly to customer inquiries.

· Recognize, document, and alert the team leader of trends in customer calls.

· Acknowledging and resolving customer complaints.

· Take the extra mile to engage customers. Respond promptly to customer inquiries.

· Knowing our products inside and out so that you can answer questions.

· Keeping records of customer interactions, transactions, comments, and complaints.

· Providing feedback on the efficiency of the customer service process.