Human Resources Business Partner

Job Description

Act as a strategic HR partner to the eCommerce function, driving performance, organizational effectiveness, and workforce discipline across operations, while supporting rapid business growth and scalability.

Key Responsibilities:

1. Performance Management & Discipline

• Drive performance culture across eCommerce teams (operations, call center, outsourced staff)
• Implement and enforce performance frameworks (KPIs, reviews, corrective actions)
• Identify low performers and ensure timely action (coaching, PIPs, exits)
• Support leadership in maintaining accountability and high standards

2. Workforce Planning & Scaling

• Support manpower planning aligned with business growth (dark stores, expansion, peak demand)
• Ensure optimal staffing levels across all functions
• Work with outsourcing partners to manage workforce supply and quality
• Anticipate hiring needs based on business forecasts

3. Employee Relations & Issue Resolution

• Handle employee concerns, conflicts, and escalations effectively
• Maintain balance between employee engagement and business priorities
• Ensure issues are resolved quickly without disrupting operations
• Act as a trusted advisor to managers on people-related matters

4. Organizational Development

• Support structuring of teams as the business scales
• Identify gaps in roles, capabilities, and reporting lines
• Work with leadership to improve team efficiency and clarity

5. HR Processes & Compliance

• Ensure adherence to company policies, labor laws, and HR processes
• Manage onboarding, transfers, exits, and documentation
• Maintain strong governance across outsourced and internal teams

6. Engagement (With Purpose)

• Drive targeted engagement initiatives that improve performance and retention
• Avoid “vanity engagement” — focus on what impacts output and stability
• Monitor morale and act before it impacts productivity

Required Skills and Qualifications:

• 5–8 years experience as HRBP, preferably in retail (Supermarket) , eCommerce, or operations-heavy environments
• Experience handling large workforce populations (including outsourced staff)
• Strong understanding of labor laws and HR practices in UAE
• Proven ability to work in fast-paced, high-pressure environments
• Strong stakeholder management with business leaders