Medical Receptionist

Job Description

Job Description: Receptionist – Dermatology & Aesthetics Clinic

Clinic: Eternell Clinic

Position: Receptionist / Front Desk Executive

Employment Type: Full-Time

Work Location: On-site at Eternell Clinic

Schedule: Rotating shifts across seven days, including weekends and public holidays

Role Overview

Eternell Clinic is seeking a professional, well-presented, and customer-focused Receptionist with previous experience in a dermatology, aesthetics, cosmetic, or medical clinic.

The Receptionist will be the first point of contact for patients and will be responsible for delivering an excellent patient experience, managing appointments, coordinating with doctors and therapists, and ensuring the smooth operation of the clinic’s front desk.

Key Responsibilities

• Welcome patients and visitors in a professional, friendly, and courteous manner.
• Manage patient appointments, confirmations, rescheduling, cancellations, and follow-ups.
• Respond promptly to telephone calls, WhatsApp messages, emails, and social media enquiries.
• Provide accurate information about dermatology and aesthetic treatments, packages, pricing, and clinic policies.
• Coordinate patient flow with dermatologists, aesthetic doctors, nurses, therapists, and other clinic staff.
• Register new patients and maintain accurate, confidential patient records.
• Process payments, issue receipts, and support daily cash and card reconciliation.
• Follow up with leads and enquiries to support appointment conversions and clinic sales targets.
• Inform patients about relevant treatments, promotions, packages, and membership options without providing medical advice.
• Handle patient concerns and complaints professionally and escalate matters when necessary.
• Maintain a clean, organised, and presentable reception and waiting area.
• Ensure compliance with clinic procedures, patient confidentiality requirements, and applicable healthcare regulations.
• Support administrative duties and other front-office tasks as required.

Candidate Requirements

• Previous receptionist or front-desk experience in a dermatology, aesthetics, cosmetic, laser, plastic surgery, or medical clinic is mandatory.
• Good understanding of aesthetic and dermatology services, such as laser treatments, facials, injectables, skin treatments, and consultations.
• Excellent verbal and written communication skills.
• Strong customer service and patient-handling skills.
• Professional appearance, grooming, and telephone etiquette.
• Ability to manage multiple appointments, enquiries, and priorities in a busy clinic environment.
• Comfortable using clinic management systems, appointment-booking software, email, Microsoft Office, and WhatsApp Business.
• Strong attention to detail, organisation, and confidentiality.
• Sales-oriented mindset with the ability to convert enquiries into confirmed appointments.
• Ability to work flexible shifts, including evenings, weekends, and public holidays.

Preferred Qualifications

• Knowledge of medical insurance processes is an advantage.
• Fluency in English is required; Arabic or another language is an advantage.

Working Conditions

This is a full-time, on-site position. The clinic operates seven days a week, and the successful candidate must be available to work on a rotating roster, with weekly rest days provided in accordance with applicable labour regulations.

Application