Receptionist

Job Description

Role Purpose

The Receptionist – UAEN serves as the first point of contact for visitors, clients, and employees, ensuring a professional and welcoming experience. The role is responsible for managing front-desk operations, handling communications, coordinating meeting arrangements, and providing administrative support while maintaining the highest standards of customer service and professionalism.

Key Responsibilities

Front Desk Management

• Greet and welcome visitors, clients, and guests in a professional and courteous manner.
• Ensure all visitors are registered and directed to the appropriate person or department.
• Maintain the reception area to ensure it remains organized, presentable, and welcoming at all times.
• Coordinate visitor access and issue visitor passes in line with company security procedures.
  

Telephone & Communication Management

• Answer, screen, and direct incoming calls promptly and professionally.
• Take accurate messages and ensure timely communication to relevant employees.
• Handle general inquiries and provide accurate information regarding the organization.
• Manage incoming and outgoing correspondence, including emails, courier deliveries, and mail distribution.
  

Administrative Support

• Schedule and coordinate meetings, appointments, and conference room bookings.
• Assist in preparing meeting rooms and arranging refreshments when required.
• Maintain office records, filing systems, and documentation.
• Support departments with administrative tasks such as document preparation, data entry, photocopying, scanning, and filing.
  

Customer Service

• Deliver exceptional customer service to internal and external stakeholders.
• Handle visitor and customer inquiries efficiently and professionally.
• Escalate concerns or complaints to the appropriate department for resolution.
• Maintain a positive, professional image of the organization at all times.
  

Office Coordination

• Coordinate with facility management, security, and other service providers as required.
• Monitor office supplies and raise requests for replenishment.
• Support event coordination and internal activities when necessary.
• Assist HR and Administration teams with onboarding logistics and employee support activities.
  

Compliance & Confidentiality

• Ensure adherence to company policies and procedures.
• Maintain confidentiality of company information, employee records, and visitor information.
• Follow all health, safety, and security regulations applicable to the workplace.
  

Qualifications & Experience

• UAE National (Emirati) with Family Book is mandatory.
• Diploma or Bachelor’s Degree in Business Administration, Hospitality, Communications, or a related field.
• Fresh graduates are encouraged to apply.
• Previous experience in reception, customer service, front office, administration, or hospitality is an advantage.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).
  

Skills & Competencies

• Excellent communication skills in Arabic and English.
• Strong interpersonal and customer service skills.
• Professional appearance and positive attitude.
• Ability to multitask and manage priorities effectively.
• Strong organizational and time management skills.
• Attention to detail and accuracy.
• Ability to maintain confidentiality and professionalism.
• Team-oriented with a proactive approach to work.
  

Why Join Us?

• Opportunity to build a rewarding career within a professional and dynamic work environment.
• Exposure to diverse business functions and stakeholders.
• Supportive workplace that promotes the development of Emirati talent and contributes to the UAE Nationalization agenda.