Senior Relationship Manager – Priority Banking

Job Description

JOB PURPOSE

As a Senior Relationship Manager – Affluent Banking at Emirates NBD, you will be responsible for the acquisition of new client relationships for this segment, maintenance and growth of existing client relationships, meeting revenue targets for Assets, Liabilities, Investments and Insurance business, achieve high levels of service standards and maximize client satisfaction and compliance with UAE Central Bank and anti-money laundering regulations.


RESPONSIBILITIES

• Financials
  – Builds and develops relationships with Priority Banking clients, while leveraging customer service representatives (CSRs) for basic transactions.
  – Acquires new clients, presents products, and closes deals to contribute to unit goals.
   
• Services
  – Offers comprehensive advice on all Priority Banking products, including basic banking, lending, and wealth management.
  – Proactively contacts clients to cross-sell products and promote new offerings.
   
• Compliance
  – Follows all policies related to operational risk, sales practices, and anti-mis-selling.
  – Keeps client profiles up-to-date, upholds confidentiality, and assesses risk tolerance for suitable product recommendations.
   
• Initiative
  – Monitors and improves service quality to exceed client expectations.
  – Cross-sells and refers clients to other bank areas, staying informed of market trends and competitor activity.
   
• Own Development
  – Identifies personal development needs and proactively communicates them for training and coaching.

REQUIREMENTS

• Education
  – University Degree in Business or Finance.
   
• Experiences
  – At least 4 years in a sales role within the Financial services/Banking industry.
  – Experience across a wide range of Banking areas, e.g. Retail and Wealth Management.
  – Excellent communication and presentation skills. Interpersonal skills are essential for this role.
   
• Knowledge & Skills
  – English, while knowledge of regional languages is an advantage.
  – Effective communication skills both orally and in writing.
   

What We Offer you:

• Competitive salary package
• Market-leading incentives
• Strong emphasis on work/life balance
• Generous annual leave entitlement and Private Healthcare
• World-class Learning & Development platform and career development
• Preferential banking facilities for employees