Assistant Manager – HR Operations

Job Description

Job Description:

The incumbent will be responsible for:
HR Operations Management: Overseeing the day-to-day HR operations, including employee onboarding, employee data management, offboarding, and compliance with company policies and legal regulations.
Employee Services: Managing the employee services function, ensuring that requests related to benefits, leaves, salary certificates, and other HR services are handled promptly and efficiently.
Process Improvement: Identifying and implementing process improvements in HR operations, streamlining workflows, and automating tasks to increase efficiency and reduce manual interventions.
Compliance: Ensuring full compliance with local labor laws, internal policies, and audit requirements, especially regarding employee records, benefits administration, and employment contracts.
HR Systems Management: Managing the HR Information Systems (HRIS), such as SAP SuccessFactors, ensuring accurate employee data maintenance and reporting.
Employee Onboarding and Offboarding: Overseeing the smooth onboarding of new hires and managing the exit process for departing employees, including handling final settlements in accordance with labor laws.
Employee Support: Providing support and guidance to employees regarding HR policies, procedures, and their entitlements, addressing inquiries and resolving issues in a timely manner.
Collaboration with HR Teams: Coordinating with the payroll, recruitment, and talent management teams to ensure seamless HR service delivery and alignment with the company’s overall objectives.
Reporting and Analytics: Preparing and analyzing HR operational reports, providing insights and recommendations to the Senior Manager – Employee Services for decision-making.

Functional/Technical Competencies:

The incumbent must demonstrate expertise in HR operations management and HR systems, including:
HR Operations Expertise: Strong understanding of HR processes, including employee lifecycle management, benefits administration, and HR policy implementation.
HRIS Proficiency: Extensive experience in managing and optimizing HR Information Systems (HRIS), particularly SAP SuccessFactors, for data management and reporting.
Compliance and Labor Law Knowledge: In-depth knowledge of UAE labor laws and best practices in HR compliance.
Process Improvement and Automation: Ability to identify operational inefficiencies and implement process improvements, leveraging technology and automation tools where applicable.
Leadership and People Management: Strong leadership skills to manage and motivate the HR operations team, ensuring a high standard of service delivery

Education:

Bachelor’s degree in human resources, Business Administration, or a related field.
Certification in HR management or HRIS (e.g., SAP SuccessFactors) is an added advantage.

Experience:

7 years of experience in HR operations or employee services, with at least 3 years in a managerial or supervisory role. Experience in managing HR operations within a corporate environment, particularly using HRIS platforms like SAP SuccessFactors.