Business Development officer

Job Description

Business Development officer – PL Sales.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group
 

Job Purpose
– To achieve monthly KPIs assigned
– To ensure that telesales activities are directed to meeting sales targets.
– To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.
– To manage relationships of assigned portfolio through outbound channels along with Personal Loan Sales and Fulfillment.
– Generating revenue through Personal Banking Personal Loan Sales.
– Ensuring end to end customer service, ensuring quality growth in earnings through focused penetration of target segments with optimal risk propositions.
Dimensions
– Analysis of leads received.
– Conversion of leads into “sale”
– Updating of all systems as per the call with the customer.
– Processing of the request or offer given to the customer.
– Constant follow up with the concerned department if the process is delayed or not fulfilled as per the customer’s request.
– Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.
– Maintain records of all approvals and requests and reports handled.
Key Result Areas
– Meeting the KPI Targets set in term of revenues Through PL Sales and PL Fulfillment.
– Acquire new Business through Cross sell to increase penetrations.
– Managing assigned Leads via CRM within the agreed TAT (Drop Offs).
– Ensure controls requirement of the business are adhered to in line with Bank policies to ensure quality growth in business.

Knowledge Skills and Experience
– Strong analytical, logical skills
– Sound market knowledge and Personal Banking understanding.
– Sound technical skill set across diverse products.
– Diploma / Highschool, 1- 2 years of relevant work experience in Personal Banking in the functions of PMU/ Relationship Management/ Tele Sales/Services.