Customer Engagement Associate

Job Description

Role Purpose:

The Engagement Associate will support the planning and execution of client engagement events, activations, and campaigns to enhance Aldar’s customer experience. This role involves coordinating event logistics, managing communication assets, working closely with events team, and ensuring smooth project delivery aligned with Aldar’s brand guidelines.

An essential part of this role is interacting with clients and guests during events, ensuring every touchpoint is welcoming, engaging, and reflects Aldar’s premium customer experience. Ideal for someone who is hands-on, creative, well-organised, and passionate about delivering exceptional client experiences.

Key Responsibilities:

1. Event & Activation Support

• Assist in the planning and coordination of client engagement events and activations.

• Manage logistical details: venue coordination, guest lists, vendors, and on-site support.

• Prepare event materials such as guest lists, check-in sheets, and run-of-show documents.

• Liaise with events team for event setup, branding, and production needs.

2. Communication & Client Outreach

• Support the delivery of event invitations, WhatsApp messages, and email communications.

• Track RSVPs and manage guest communication pre- and post-event.

• Coordinate with internal teams to ensure alignment with brand guidelines.

3. Project Coordination

• Maintain project timelines and ensure deliverables are met.

• Support with budget tracking and invoice processing for events and campaigns.

• Document event recaps, client feedback, and post-event reports.

4. Agency & Vendor Coordination

• Brief events team on event requirements and brand expectations.

• Follow up on deliverables, timelines, and approvals.

• Ensure high-quality execution in line with Aldar’s premium standards

Key Requirements:

• Experience:

1-3 years in events coordination, marketing support, customer experience, or campaigns (real estate, hospitality, luxury, or lifestyle sectors preferred).

• Skills:

o Excellent organizational and multitasking abilities.

o Strong communication and coordination skills.

o Creative thinker with attention to detail.

o Comfortable working with agencies, vendors, and internal stakeholders.

o Proficient in Microsoft Office (Excel, PowerPoint, Word); knowledge of CRM tools is a plus

Key Competencies:

• Organisation & Time Management

• Customer-Centric Mindset

• Teamwork & Collaboration

• Problem-Solving Attitude

• Creativity & Attention to Detail

• Initiative & Proactivity