Key Account Manager

Job Description

Key Account Manager – Fit Out

Job Summary:

We are seeking a dynamic and experienced Key Account Manager – Fit Out to manage and grow key client accounts within the commercial interior fit-out sector. The ideal candidate will have a strong background in sales, client relationship management, and an understanding of interior fit-out project lifecycles. This role will serve as the primary point of contact for major clients, ensuring successful project delivery and fostering long-term partnerships.

Key Responsibilities:

• Account Management:
• Serve as the main point of contact for key clients across all stages of fit-out projects.
• Understand client business needs and ensure services are aligned to their expectations.
• Develop long-term relationships to secure repeat business and referrals.
• Business Development:
• Identify new business opportunities within existing key accounts.
• Collaborate with the sales team to generate proposals, quotes, and contracts.
• Meet or exceed sales targets and KPIs for key accounts.
• Project Coordination Support:
• Liaise with internal teams (design, project management, procurement) to ensure project timelines and budgets are met.
• Monitor progress and resolve any issues that arise, keeping clients informed at all times.
• Attend site visits and meetings when required.
• Client Retention & Satisfaction:
• Conduct regular reviews with clients to ensure satisfaction and gather feedback.
• Address any concerns or escalations in a timely and professional manner.
• Develop and execute client retention strategies.
• Reporting & Documentation:
• Maintain accurate records of client communications, project status, and account activities using CRM tools.
• Provide regular updates and reports to senior management on key account performance.

Requirements:

• Bachelor’s degree in Business Administration, Interior Design, Architecture, or a related field.
• Minimum 5+ years of experience in key account management, sales, or business development within the fit-out or construction industry.
• Proven track record of managing large-scale commercial or retail fit-out projects.
• Strong understanding of interior fit-out processes, timelines, and deliverables.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to multitask, work under pressure, and manage multiple stakeholders.
• Proficiency in CRM tools, MS Office, and project tracking software.
• Valid driver’s license (if applicable).

Preferred:

• Experience working with multinational or blue-chip clients.
• Knowledge of local building regulations and permitting processes.
• PMP or PRINCE2 certification is a plus.