Manager

Job Description

Manager – Retail Audit and Fraud Prevention
 

Who We Are:

GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties, and logistics sectors.

Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, and Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita’s, and McCain.

Role Overview:

You will be responsible for developing and implementing strategies to minimize loss, reduce shrinkage, Optimize revenues and ensure compliance with company policies across all retail locations. This role oversees the audit and Fraud prevention teams, conducts risk assessments, and ensures the integrity of retail operations through effective monitoring and reporting.

Key Responsibilities:

• Evaluate in-store operational controls, daily cash handling, inventory management, shrinkage, and loss prevention.
• Review store compliance with operational SOPs, visual merchandising, pricing, discounting, and promotional mechanisms.
• Assess store-level workforce productivity, customer experience standards, and policy adherence.
• Identify revenue leakage risks and recommend mitigation actions to improve operational integrity and performance.
• Develop and implement comprehensive Fraud prevention strategies to reduce shrinkage, theft, and fraud across retail stores.
• Analyze loss data and trends to identify high-risk areas and recommend corrective actions.
• Plan and execute regular retail audits to ensure compliance with company policies, procedures, and legal regulations.
• Conduct surprise audits and investigations to detect and prevent internal and external theft.
• Lead and manage the retail audit and loss prevention teams, including hiring, training, and performance evaluation.
• Foster a culture of integrity, accountability, and continuous improvement within the team.
• Conduct risk assessments to identify vulnerabilities in retail operations and implement measures to mitigate risks.
• Collaborate with store management to address operational inefficiencies and security gaps.
• Directly manage a team of retail auditors and Fraud prevention specialists.
• Provide leadership, mentorship, and professional development opportunities for team members.
• The incumbent collaborates with team members to set aligned goals, provides mentorship, and manages performance. By offering strategic direction and feedback, they drive efficiency, skill development, and KPI achievement.

Skills & Experience:

• Strong knowledge of loss prevention strategies, retail operations, and audit methodologies.
• Proficiency in data analysis and reporting tools to monitor shrinkage and audit results.
• Experience in conducting risk assessments and implementing risk mitigation measures.
• Familiarity with retail security systems, such as CCTV, EAS (Electronic Article Surveillance), and access control.
• Bachelor’s degree in Business Administration, Criminal Justice, or a related field.
• Advanced certifications in loss prevention, auditing, or risk management are preferred.
• Minimum of 8-10 years of experience in Fraud prevention, retail auditing, or a related field, with at least 5 years in a managerial role. Proven track record of reducing shrinkage and improving operational efficiency in a retail environment.
• Certifications in loss prevention (e.g., LPC – Loss Prevention Certified of CFE ) or auditing (e.g., CIA – Certified Internal Auditor) are an advantage.