Assistant Manager

Job Description

Assistant Manager, Consumer Protection and Assurance – Retail Banking
 

Job Purpose:

• Responsible to ensure that Retail Bank is compliant with all UAE regulatory, governing an and internal bank policies and process.
• Bank risk and governance process is implemented and being followed at all time
• Responsible to ensure that consumer protection guidelines are implemented and being followed on regular basis any gaps are highlighted to management on immediate basis.
• Keep the retail teams audit ready at all times

Principal Accountabilities:

• Drive implementation of consumer protection guidelines implementation and ongoing monitoring within Retail Bank
• Ensure Retail Bank is complaint with consumer protection regulation
• Ensure consumer awareness and education requirements are fulfilled by the bank
• Regular reviews are done to ensure that consumer protection and any other CB guidelines are implemented as required and gaps are highlighted to management
• Ensure all bank polices are being adhered to at all times and all Retail units are compliant with the requirements
• Conduct Sales /TPSA/branch visits to ensure adherence with CPR and bank policies implemented within guidelines of Standard Operating Procedure (SOP).
• Display UAB values of Integrity, Customer focus, competence, consistency and courteousness
• Support in vendor onboarding as per bank process and policy
• Conduct third party agency premises, review as per the checklist, prepare reports, publish and follow up for closure
• Monitor the access matrix for the Retail units incorporate with Information Security Unit & Ops – IT
• Ensure approved delegation of authority is current and available to all relevant stakeholders
• Monitoring the SOP’s for all the Retail Units for current update and approvals
• Support in clean up exercises in terms of KYC, CR&FATCA, account closure, reconciliations, product closure etc. are being managed by the relevant unit on timely basis within Retail Bank
• Arranging for training / awareness sessions for retail staff on compliance, fraud, risk and any regulatory or risk requirements
• Ensure to work on automation of process as and when required
• Support all adhoc projects as advised by the Head of Retail Governance & CPR.

Job Requirements (Qualification/Experience):

• Bachelor’s degree
• 2-3 years’ experience in the banking industry and in field governance, operational Risk or Internal Control
• Effective communication skills in English and Arabic