Assistant Team Leader

Job Description

Assistant Team Leader.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group
 
Job Description
Key Result Areas – Responsible for delivery by the team of sales leads targets.
– To manage the team of PL sales & Fulfilment and ensure that all telesales activities are directed to meeting sales targets.
– To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved.
– To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.
– To ensure that number of unqualified leads are below 3%
– Ensure efficient execution of projects, which entails holding short-term workshops for setting goals, game plans, identify dominant buying motives.
– Building value propositions around dominant buying motives, examine obstacles, review sales approach / tactics used and identify winning strategies.
– Liaise with Sales Manager & Product for calling programs and adequate lists.
– Schedule projects to generate sales leads and accurately plan for capacity to enable consistent sales conversion level.
– Generate competitive knowledge and create benchmarking standards for the team.
– Measure and improve cost efficiency of Telesales by optimal utilization of resources.
– Plan and recommend technology support and requirements to increase automation, streamline processes and improve productivity of the Telesales agents.
– Design performance measurement metrics, evaluate and action.
– Call monitoring, coaching and feedback of Telesales agents.
– Develop and conduct quizzes to evaluate product knowledge, assess results and flow with coaching and counseling.
– Select, recruit, train, certify and deploy Telesales Agents.
Job Purpuse:
– To manage the team of Telesales Agents and ensure that all telesales activities are directed to meeting sales targets.
– To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved.
– To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.
Knowledge skills and experience:
– University Graduate.
– Excellent people management skills.
– 1-2years experience in similar work environment in supervisory position (at least 1 years in managing people).
– Preferably has a practical marketing background.
– Has strong Sales and customer focus and ability to think creatively and work under pressure.
– Excellent presentation skills.
– Good team player with result driven attitude.
– Business sensitive.