Business Excellence Manager

Job Description

About the Job:  

An opportunity has arisen for an Assistant Manager to join our Business Excellence Team in Jumeirah Al Qasr & Jumeirah Dar Al Masyaf. The main duties and responsibilities of this role: 

• Assess and review current hotel process for rostering of staff and provide recommendation and develop plan for dynamic rostering.
• Establish staffing guide / standards across all operating departments in collaboration with department heads. 
• Develop, communicate and execute the strategy for labor productivity in the business with support from HR and Finance. 
• Develop productivity model to introduce regular productivity reporting and reviews in comparison to established standards. 
• Support department heads and managers for all matters related to labor cost management and productivity.
• In collaboration with hotel L&D team conduct  periodic training on systems and tools related to labor management.
• Analyze actual performance against standards to determine whether the department is on target to reach its goals and advice on corrective actions as necessary.  
• Lead bi-weekly productivity meeting with concerned department heads to review the actual departmental performance against set productivity standards. 
• Develop program to identify efficiencies in operations (non-payroll related) through detailed review of operational activity and processes using relevant efficiency techniques. 
• Conduct periodic Reviews (Process Reviews) for all processes within the Jumeirah Guest Experience Process Framework and the Guest Experience.

About you:  

The ideal candidate for this position will have the following experience and qualifications: 

• One to three years of progressively responsible roles within operations or Business Excellence, preferably within the hospitality business.
• Qualification equivalent to bachelor’s degree or Diploma in Hotel Management, Business Excellence or Quality Management
• Training on Excellence Model and Quality Management System methodologies
• Minimum of 1 year previous experience in the Business Excellence and/or Quality Management System environment
• Excellent skills of PC applications (MS Office, MS Projects, Access, Visio)

Desirable:

• Practical knowledge of analytical quality tools (e.g., Statistical Process Control, Project Management, Data Analysis) will be an added advantage.