Telesales Specialist

Job Description

FIDU Properties is a prominent and trusted real estate company headquartered in Dubai, United Arab Emirates. With a strong presence in the UAE and a global reach, Fidu Properties specializes in providing a wide range of real estate services. The company’s experienced team of professionals, extensive market knowledge, and a client-centric approach make Fidu Properties a go-to choice for real estate services in Dubai and beyond.

Looking for a Talented Team to join us and grow in our success path.

Job responsibilities for Telesales:

• Lead Generation: Identify and source potential leads and prospects through various channels, including databases, online platforms, and referrals.
• Cold Calling: Make outbound calls to potential clients to introduce them to real estate properties and services offered by the company.
• Product Knowledge: Develop a deep understanding of the real estate properties available for sale, including their features, pricing, and location. Be able to answer client questions and provide detailed information.
• Qualify Leads: Assess the needs and preferences of potential clients to determine if the properties being offered align with their requirements.
• Customer Relationship Management: Maintain a database of leads and clients, and regularly follow up with them to build and nurture relationships. Keep records of interactions and communications.
• Sales Presentations: Create and deliver compelling sales presentations over the phone, highlighting the key selling points of the properties and addressing client concerns.
• Negotiation: Assist in price negotiations between buyers and sellers, providing support to both parties to reach mutually acceptable terms.
• Documentation: Assist clients with necessary paperwork and documentation required for property transactions.
• Market Research: Stay updated on the Dubai real estate market trends, property values, and competitor offerings. Provide clients with insights and data that can help them make informed decisions.
• Targets and Sales Goals: Work towards meeting or exceeding sales targets and goals set by the company. Track progress and report on sales metrics regularly.
• Compliance: Ensure compliance with all relevant laws and regulations governing real estate sales in Dubai.
• Team Collaboration: Collaborate with colleagues, including real estate agents, brokers, and support staff, to provide a seamless and comprehensive service to clients.
• Customer Feedback: Gather and relay client feedback and insights to the management for continuous improvement of products and services.
• Administrative Tasks: Complete administrative duties such as maintaining call records, scheduling appointments, and managing emails.
• Networking: Attend industry events and seminars to expand your network and source potential clients.

Qualification:

Education:

High school diploma or equivalent; a Bachelor’s degree in business, marketing, communications, or a related field is preferred.

Experience:

• Proven experience as a telesales representative or other sales/customer service role.
• Experience in working with targets and tight deadlines.
• Prior experience in the industry or with similar products/services is a plus.

Skills:

• Excellent communication and interpersonal skills.
• Ability to persuade and negotiate effectively.
• Strong listening skills and the ability to identify customer needs.
• Familiarity with relevant computer programs (e.g., CRM software) and telephone systems.
• Basic knowledge of sales principles and customer service practices.
• Ability to work independently and as part of a team.

Competitive Salary + Commission + Benefits as per Labor Law.