Healthcare Call Center Agent

Job Description

• Title – Healthcare Call Center Agent – US Process
• Type- Permanent
• working days -6 days (Rotational shifts including night shift)

Overview

Join our dynamic healthcare call center team supporting a U.S.-based healthcare company. As a Call Center Agent, you’ll handle both inbound and outbound calls, assisting patients, providers, and stakeholders with professionalism and empathy. This role is ideal for individuals with strong communication skills, a customer-first mindset, and comfort working with cloud-based call center platforms.

Key Responsibilities

• Answer incoming calls promptly and courteously using our cloud-based application (RingCentral).
• Follow scripts and workflows to deliver accurate, consistent communication.
• Access and interact with cloud-based platforms to gather information, document call details, and provide appropriate responses.
• Maintain confidentiality and comply with HIPAA and healthcare data privacy requirements.
• Escalate complex issues or concerns to the appropriate department or supervisor.
• Adhere to schedules and performance standards to meet service-level agreements (SLAs).
• Provide exceptional customer service with professionalism, empathy, and clear communication.

Qualifications

• Prior experience in a call center, healthcare support, or customer service role is a plus.
• Comfortable using cloud-based applications (e.g., RingCentral, CRM systems, EMRs).
• Quick learner with the ability to follow scripts, policies, and procedures.
• Strong interpersonal, listening, and problem-solving skills.
• Reliable internet connectivity and a quiet workspace for remote work.

Regards

TASC Recruitment Team